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SERVICE AND REPAIRS

Our service and repairs are done on-site. All brands of sewing, embroidery, and overlock machines are welcome.
Remember, to keep your machine running smoothly, it should be serviced annually

DUE TO CURRENT HIGH VOLUME - MACHINE SERVICE  BY CURBSIDE APPOINTMENT ONLY
  1. Call 505-424-3242 Mon, Wed or Fri to schedule a drop-off time. If you prefer, send us an email request to info@sewingcenterofsantafe.com to request a service appointment. PLEASE let us know if your machine is in a cabinet. We have limited storage space so we will need to discuss drop-off options.
  2. Print and complete this form so we can expedite your machine check-in.  Machine Check-In Form
  3. Prepare your machine as directed on the form and tape the form to your cover (no totes or roller bags, please) or place under presser foot.
  4. Arrive during the 15 minutes window that you have scheduled or call in advance to change drop-off time
  5. We are continuing to operate CURBSIDE ONLY so we ask you to place your machine on either bench by the front door. We'll be watching for you and will retrieve it immediately. Give us a call if we don't come quickly, the number is posted on the door.
  6. We will email you a copy of your service ticket by the end of the day.
  7. We will call you as soon as your service or repair is complete. At that time we will schedule a pick-up appointment.


Service Information

  • Basic "Full Service" (includes cleaning and lubrication, adjusting tensions, timing, and a 21-point check-up): starting at $80 (tax included)
  • Minimum charge for "Fix-Only" is $40 (tax included)

Before You Call

  • Re-thread your machine--top and bobbin, Making sure your presser foot is up and that the thread is secure in the uptake lever.
  • Double check that your needle is in correctly. For most machines the flat side of the needle goes to the back; for Singer Featherweights it faces left. Also check that it isn't bent.
  • Make sure your bobbin winder is not engaged.

Frequently Asked Questions

How often should a sewing machine be serviced?
Sewing machines and sergers should be professionally serviced yearly, especially if you are not using them regularly. Remember, a sewing machine is a piece of machinery with moving parts. Your machine can lock up if it is not serviced on a regular basis. A good service person adjusts tension and timing during regular service, as well as cleaning areas of the machine that you cannot reach without taking the machine completely apart. Simply cleaning out the lint and oiling the machine yourself, although important, is not the same as having the machine properly serviced by a professional.

Can I used canned air in my machine to clean it?
Do not use canned air on a sewing machine. You will blow as much lint into the machine as you will blow out, covering all oiled parts in fine grit, causing premature wear. You can use a Q-tip or micro-vacuum to remove the lint from your bobbin area.

How often should I change the needle?
Your needle should be changed every eight hours of sewing time. Think about how many times the needle is going up and down through fabric when you're sewing. That's a lot of friction, dulling the needle. A dull needle punches holes rather than slipping through the weave, breaking the threads in your fabric. Needles are inexpensive, so change them often.